terms and conditions

The intellectual rights of the Content (e.g. programmes, information, data) and of the Services of the website cuca.gr that have been introduced in the Network are protected by the Greek, Community and international laws on intellectual property.

Any copy, distribution, transfer, processing, resale, creation of derivative work or deception of the public as to the actual provider of the website content is forbidden. Any reproduction, republication, downloading, announcement, dissemination or transmission or any other use of the content in any manner or means for commercial or other purposes is permitted only upon prior written consent of cuca.gr or any other beneficiary of the intellectual rights.

The cuca.gr online system provides its content (e.g. information, names, images, photographs), its products and its services that are available through the website on an “as is” basis. Under no circumstances shall the cuca.gr online store be liable for any civil and/or penal claims or any claims for damages (including, without limitation, claims for direct, consequential or special damages, consisting alternatively or accumulatively in loss of profit, loss of data, moral damage etc.) by website visitors or any third parties as a result of any cause relating to the functionality and/or use of the website and/or failure to provide services and/or information provided through the Application and/or any unauthorised third-party interventions to products and/or services and/or information provided therethrough. The product images are indicative and we are not responsible for any spelling mistakes.
Prices may change without any prior notice whatsoever. Prices may be guaranteed through online orders and confirmation thereof only. The online store bearing the trade mark cuca.gr may provide no warranty whatsoever as to the availability of the products, but undertakes to inform customers of any non-availability in a timely manner.
The website must be used exclusively for lawful purposes and in a manner that does not restrict or obstruct the use thereof by third parties. Visitors are required to use the website in accordance with the law and these terms and conditions and may not perform or omit acts that may cause damage or malfunction thereto, affect or endanger the provision of cuca.gr services.
The cuca.gr online store makes every reasonable effort to ensure the smooth operation of its website, yet, it does not warrant that the operation of the website or of the servers shall not be interrupted or be free of any type of error, viruses or other similar elements.
The cuca.gr online store reserves the right to amend, add, alter the content or the services of the website as well as the terms of use at any time deemed necessary without any prior notice, save for the mere announcement on its website.
The names, images, logos and distinctive features that represent cuca.gr or third parties and the products and services thereof are exclusive trade marks of cuca.gr or of third parties and are protected by the relevant laws on trade marks. The display thereof on the website should not in any way be construed as a transfer or granting of license or right to use such content.
Visiting the website presupposes the unreserved acceptance of the aforementioned terms and conditions and the use of the cuca.gr services presupposes the unreserved acceptance of the general terms of provision of the cuca.gr services as described in the corresponding services.
Product prices may change without any prior notice whatsoever. Prices may be guaranteed through online orders only and confirmation thereof by the company only.
The accuracy of the product characteristics is an exclusive responsibility of the manufacturing company only. The company is not responsible for any errors in the text entries. Product images are indicative and may differ from the actual appearance thereof.
Cuca.gr makes every reasonable effort so that the details published (technical characteristics, texts, prices) are true, accurate and reliable, yet it is not possible to completely avoid any potential error on our part or on the part of the manufacturing companies. If such a case is brought to your attention, you are kindly requested to contact us before ordering the product(s).
As soon as customers have confirmed and accepted their order, they agree that they will accept the product(s) at the price at which they accepted the transaction, even if the price changes at a later time.
With respect to products that are distributed abroad and include shipping costs, such costs are determined by way of specific detailed price tables that are based on the pricing policy of the courier companies.
Cuca.gr reserves the right to refuse to execute a new order in case there is a customer outstanding balance or in case a customer has unjustifiably refused to accept an order that was sent in the past. Merchandise remains in our possession until the full payment of the value thereof. The courts of Athens are competent for any dispute that may arise.

“In stock”: Product is available in our central warehouse or in our suppliers’ warehouses.

Right of Withdrawal
You are entitled to withdraw from this Agreement within 14 calendar days without any explanation whatsoever. The withdrawal deadline shall expire 14 calendar days from the day following the date of acceptance of the product.
 
Sale agreement cases:
a) In the case of a sale agreement where you or a third party other than the carrier, as indicated by you, acquired the physical possession of the products.
b) In the case of an agreement pertaining to a series of products ordered by customers in a single order and are, however, to be delivered separately: where you or a third party other than the carrier, as indicated by you, acquired the physical possession of the last product.
c) In the case of an agreement pertaining to the supply of a product consisting of many batches or many items: where you or a third party other than the carrier, as indicated by you, acquired the physical possession of the last batch or the last item.
In order to be able to exercise the withdrawal right, you should inform us of your decision to withdraw from this agreement in a clear statement (e.g. letter sent by post, fax or via email). You may use the attached template of the withdrawal form.
 
Model Withdrawal Form
(Please fill out and return this form only if you wish to withdraw from the agreement)
 
To: cuca.gr
APOSTOLOS KOUKAS & CO. OE
24 EIRINIS AVE., ILIOUPOLI 16345, GREECE
info@cuca.gr
Tel.: +30 210 9945955
Fax:
 
Customer details:
I would hereby like to withdraw from the sale agreement concerning the following products:
 
ordered on: (date) .........................................................
and received on: (date) .........................................................
Order or Receipt No.: ................................................................
Full name: ........................................................
Address: ...............................................................................
Mobile: ..............................................................
Landline: ............................................................
Email: .................................................................
 
 
Signature
 
 
Only if this form has been printed out
 
Date ……………………………………...
 
To adhere to the withdrawal deadline, it suffices to send the statement on exercising the withdrawal right prior to the expiry of the said deadline.
Customers should return the products or deliver them to us without undue delay within 14 calendar days from the date on which they informed us of the decision to withdraw from this Agreement. Such deadline is considered to have been adhered to, if you return the products prior to the expiry of the 14-day period from the date of receipt thereof.
In the event of withdrawal, where you do not wish to have the product replaced with another product of interest of the same or larger value, the following return charges shall apply.
 
Charges
Customers shall bear the direct product return costs that amount to
EUR 3.00 for returns from Athens in a Cuca packaging
EUR 5.00 for returns from locations outside of Athens in a Cuca packaging
EUR 9.00 if the package dimensions are 10 cm x 10 cm x 15 cm
EUR 12.00 if the package dimensions are 10 cm x 15 cm x 20 cm
EUR 20.00 if the package is of larger dimensions.
 
To ensure full refund, all terms and conditions below must apply:
Payment receipt must be returned together with the product.
Product must be returned to us within 14 days after receipt by customers
Product must not have been used in any manner.
Product may not be part of a special order (namely a stock product with a special request), may not be customised or may not have been paid by means of a voucher.
Customers are liable only for any decrease in the value of the products that results from handling the products in a manner that was not necessary to specify the nature, the characteristics and the operation of the products.
 
A decrease in the value of the returned products occurs in the following cases:
Product has been used in any manner.
Product is part of a special order (namely stock product with a special request), is customised or has been paid by means of a voucher.
 
 
Products that may not be returned:
Any product 14 days after the date of receipt thereof.
Products that bear hygiene precautions (swimwear, underwear, tights)
No payment receipt available
 
We reserve the right to refuse a product return if:
There are indications that the product has been used.
There are indications that the product has been damaged.
The product has been returned incomplete.
 
 
Miscellaneous Notes:
Customers are required to bear the product shipping costs and ensure that the product is insured against any damage or loss until it is delivered to us.
Refunds shall take place 14 days from the date of receipt of the product.
Refunds shall be effected by means of the initial method of payment, e.g. credit card with which the order was placed.
If the order has been paid by way of cash on delivery, the corresponding sum shall be refunded to a bank account in the name of the customer who placed the order.
You must not accept a product whose packaging or transportation box has been damaged.
If an item or an accessory is missing, you must notify us within 2 days at the latest.
 
Consequences of withdrawal
If you withdraw from this Agreement, we shall refund to you the entire sum we received from you by subtracting the return costs.
We shall refund the sum using the same method of payment that you used in the initial transaction, unless you have expressly agreed a different method. In any case, you shall not bear any costs for such refunds.
We are entitled to delay the refund until we receive the products or until customers submit proof that they have returned the products, whichever occurs first.
 
How to return a product:
1) Fill out the withdrawal form found in the terms of use and send it to us.
2) We will email you the acceptance of withdrawal.
3) Wrap and package the product you wish to return, so that it is safe during transportation in the method you will select.
4) Contact the collaborating courier company, ELTA Porta Porta or deliver the product in the local ELTA store. Request that the account of the company APOSTOLOS KOUKAS & CO. OE, code 161358, be debited.
5)
In the event of change or replacement of the product with another product for the first time, the relevant cost shall be borne by Cuca ONLY if return is performed by the courier company ELTA Porta Porta.
Return address:
Cuca
24 EIRINIS AVE.
ILIOUPOLI 16345 GREECE
 

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